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Frequently Asked Questions

Everything you need to know about TrustScore, our evaluation process, pricing, and badge usage.

We manually evaluate 5 pillars: Digital Presence (140 pts), Brand Identity (105 pts), Customer Trust (210 pts), Legal Compliance (140 pts), and Tech Modernization (105 pts). Total: 700 points.
24 hours from payment confirmation. You'll receive your report via email and WhatsApp.
Contact us within 7 days. If we made an error, we'll re-evaluate for free. If the score is accurate based on publicly available information, we'll explain the reasoning.
Yes! Your report includes an improvement roadmap. Implement the suggestions and re-verify after 3 months to see your new score.
Your digital presence changes. Reviews grow. Websites get updated. 3-month re-verification keeps scores current and trustworthy.
Your badge expires and your business is removed from the public directory. You can re-verify anytime at ₹299.
No. ₹49 is a launch offer for early adopters. Regular price is ₹499 for first-time verification.
Your report includes industry benchmarks (e.g., "Restaurants in Bangalore average 465/700") but we don't share competitor names or specific scores.
No. Scores are based solely on your actual digital credibility. We don't manipulate scores for payment.
You'll still get scored on other pillars (reviews, legal compliance, response speed). But your Digital Presence and Tech Modernization scores will be lower. Your report will suggest priorities.
Yes. We don't sell data. Information is used only for evaluation and communication.
Yes! You'll receive a downloadable badge image to use on your website, shop, social media, and marketing materials. Valid for 3 months.